FAQs

 

This Frequently Asked Questions (FAQs) contains the most frequently asked questions by our customers:

 

  • HOW TO USE THE PRODUCT

Can I use different combs with my trimmer?

It is possible to adapt combs of size 0mm or other. However, extra attention must be paid with the mechanism so as not to damage the product. For further information on the sizes of combs sold with the box, please refer to the page "Our trimmer".

How long does it take for my trimmer to recharge?

For a full recharge, the charging time is about 2 hours. However, the duration depends on your daily use of the product.

My product is damaged, what should I do?

We pay the utmost attention to the quality of our products, but a failure is always possible. Report any malfunction by contacting us directly with the subject line of the email: " failure recovery ". We will do our best to solve the problem.

If repairing the trimmer is not possible, we will offer you a refund after you have returned it to us.

 

  • HOW TO ORDER ON THE WEBSITE

I would like to order but the site displays that the product is unavailable, what can I do?

Some of our products may be unavailable due to a reduction in inventory. However, this problem will be quickly resolved by our logistics teams. They will take care of restocking within a few days. Rest assured, you will soon be able to order your product.

How do I place an order?

I select the item of my choice and add it to the cart. To add an item to the cart, click on the "add to cart" button. Once your product has been added to the cart, click on the "my cart" button at the top right or "go to cart" and click on "order".

I made a mistake on the quantity of a product, can I change it?

It is possible to reduce the quantity of a product as long as your order has not been shipped. Please inform us within a maximum of 12 hours so that we can process your request.

How can I be sure that my order will be processed?

After proceeding to the payment, you will automatically receive an email at the address provided during the payment process confirming the order.

Why did I not receive any order confirmation details?

This may occur due to an incorrect email address or a spam filter in your inbox. Please make sure that you spelled your email correctly when you placed your order.

 

What is a tracking number?

After ordering your product, you will automatically receive an email with a tracking number (i.e. order tracking number). With this tracking number you can follow the logistic transport of your product from the warehouse to the place of delivery.

You can also follow your package directly on our website in the “Tracking” section, with your email address and order number.

Why don't I receive details about my order?

When you check the tracking of your order, the status may not change for a few days. Rest assured your order is still in transit to the delivery location. Simply, it may happen that the carrier does not systematically update the tracking of your order.

I am a professional and I would like to get an invoice, how can I do this?

We issue invoices for professionals upon request. To do so, please contact us directly.

 

  • DELIVERY

Do you ship overseas?

Absolutely, we can ship to the United States, France, United-Kingdom and Belgium.

I want to change the delivery address. Is this possible?

If this should happen to you, please contact us as soon as possible. We may still be able to make the change. However, if the product has already been shipped, we won't be able to do anything.

What are the delivery times?

To avoid high warehousing and labor costs, we work directly with our suppliers. This allows us to offer you really advantageous pricing compared to what you could get in a physical shop.

Our average delivery times are 5 to 10 working days for the United States on average except when specified in the product description. Locations such as islands and military areas can be subject to longer delivery details.

A processing time of 48 to 72 hours is necessary to prepare orders.

Is delivery still ensured during the Covid-19 outbreak?

We still maintain our delivery service during the lockdown. However, due to the coronavirus outbreak, delivery times may be longer than usual. Indeed, postal services are experiencing a decline in activity during this period, which has a direct impact on our delivery times. However, we strive to ensure that you receive your order in the shortest possible time.

At the reception, my package was opened and the product is missing, what can I do?

If you notice the opening of the parcel in the presence of the delivery man, notify it on the shipping note. Specify the missing product(s) and quantities. Then contact our customer service, an adviser will inform you of the procedure to solve the problem.

 

  • RETURN / EXCHANGE / CANCELATION OF THE ORDER

How do I return a product?

Please contact us for this request. Customer service will reply to you within approximately 7 days. If your request complies with the Terms of Service, our customer service will send you a return agreement form by email. After that, send us the product by parcel via postal service. All shipping costs are at the customer's expense.

We will reimburse you if the product complies within 14 working days.

Can I exchange a product?

If you would like to exchange a product, please contact our customer service using the form on our contact page. An advisor will give you the address where you can return it and issue a credit note with which you will be able to order the product of your choice.

I would like to cancel my order, is it possible?

Yes, you have 12 hours from the moment your order has been placed. Simply send us an e-mail and we will cancel your order and refund 100% of the amount.

How can I get a refund?

In order to apply for a refund, please follow the provisions foreseen in our Terms of Service.

Concerning this section, we invite you to consult our Terms of Service for more details.

 

  • PAYMENT

Is my payment secured?

Payment by credit card or via PayPal made on the site is secure. We use a secure SSL certificate to protect your banking data. Credit cards, Visa Eurocard and Mastercard are accepted. After the transaction, a payment confirmation email will be sent to you.

Can I trust you?

Absolutely, we accept payments via Visa, Mastercard and PayPal, these world leading companies would never let us maintain our shop if we had a high rate of unsatisfied customers. Our online store is constantly monitored.

 

  • GRIZZLY TRIM

Who are we?

Grizzly Trim is a French brand specializing in men's clippers and related products.

Where are our warehouses located?

Our warehouses are located in Europe and Asia. Depending on the product, the demand, and the period our orders are processed by these different warehouses.

 

  • OTHER

Anything else?

For any other information you may need that is not specified in this FAQ, please contact us at the following email address: support@grizzlytrimmer.com